Open to Remote & Relocate Globally

Hi, I'm Rana Anas

Technical Operations & Support Leader | Cloud & Server Infrastructure (AWS · Azure · Oracle) | AI-Powered Developer | Blockchain & PropTech Specialist | 7+ Years | Open to Remote and Relocate Globally

With 7+ years of multidisciplinary experience, I lead high-velocity support operations, architect desktop & web software utilities, and bridge the gap between complex engineering architectures and seamless customer success.

"Transforming complex operational and technical challenges into seamless customer and software experiences across SaaS, Blockchain, and Logistics ecosystems."
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Lahore, Pakistan (Global Remote)
ranaanas.work@gmail.com
Rana Anas - Profile Picture
7+ Years Professional Track Record
98%+
Lifetime CSAT Rating
Maintained across Compass.com & n.exchange high-tier technical support accounts.
50+
Team Members Led
Directed 24/7 cross-functional technical operations & customer success at n.exchange.
15%
Customer Retention Gain
Delivered through strategic account governance at Telebridge Communications.
#1
Floor Ticket Handler
Top volume resolution record at ibex Pakistan supporting Compass PropTech systems.
Engineering & Applications

Featured Software & Desktop Projects

Engineered desktop utilities, financial management systems, real-time audio processors, and AI-accelerated web architectures built for performance and reliability.

ApexPen Desktop Screen Annotation Engine GUI
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Windows Desktop App August 2026

ApexPen — Desktop Screen Annotation Engine for Windows

High-performance screen annotation and live demonstration software engineered for technical trainers, live educators, software presenters, and remote teams.

  • Ultra-Smooth Vector Inking: Low-latency pen, transparent highlighter & laser spotlight.
  • Click-Through Mode: Annotate on-screen then click underlying apps without erasing strokes.
  • Numbered Step Badges (① ② ③): Create instant instructional steps in real-time.
  • Ultra-Lightweight: Consumes <35 MB RAM with zero bulky dependencies.
Python PyQt / GUI Win32 API Vector Graphics Screen Capture
View Repository Standalone Release
MT5 Multi-Account Trade Manager Interface
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FinTech / Trading System 2026

MT5 Multi-Account Trade Manager

High-concurrency trade synchronization desktop application designed for prop firm funded traders, multi-account money managers, and broker desks.

  • Master-Worker Architecture: True concurrent multiprocessing order execution eliminating sequential lag.
  • Independent Lot Sizing: Per-account risk management rules and dynamic allocation.
  • One-Click Panic Close: Instant global position closing and pending order removal.
MetaTrader 5 API Multiprocessing Python OS Keyring Security
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Background Music Remover Desktop Utility
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Audio Processing Utility Jul – Aug 2026

Background Music Remover

Real-time audio processing desktop utility built to isolate primary speaker vocals and suppress distracting background music from livestreams, podcasts, webinars, and tutorials.

  • Real-time Vocal Isolation: Low-latency digital audio filtering pipeline.
  • Virtual Audio Driver Support: Routes cleaned audio directly into Zoom, OBS, and Teams.
Audio DSP Python Windows Audio Engine Real-Time Processing
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Full-Stack & AI Systems Ongoing

AI-Powered Web & Rapid Application Development

Accelerated full-stack software prototyping, responsive web development, and automated test orchestration leveraging autonomous AI coding agents, prompt engineering, and modern decentralized deployment standards.

  • Decentralized & IPFS Ready: Zero server dependencies and high-speed edge distribution.
  • Autonomous Agent Workflows: Advanced pair-programming and rapid refactoring workflows.
HTML5 / Modern JS IPFS Architecture AI Agent Orchestration Responsive UI/UX
GitHub Profile
Career Track Record

Verified Professional Experience

A comprehensive history of leadership in technical operations, SaaS escalation engineering, proprietary capital trading, and customer experience excellence.

Technical Support Specialist

ibex. Pakistan
May 2025 – Jun 2026 Global BPO / PropTech
On-site / Contract · Lahore, Pakistan
Delivered mission-critical technical product support for enterprise clients, serving as frontline liaison managing Compass.com's Technical Product Support ecosystem within IBEX's global BPO operations.
  • Client Partnership & SLA Ownership: Consistently met and exceeded stringent service-level agreements for first-response time, resolution rate, and customer satisfaction.
  • Performance Benchmarks: Maintained a 98%+ CSAT score across all evaluation cycles while handling the highest ticket volume on the floor.
  • Omnichannel Troubleshooting: Proactively diagnosed and resolved complex technical issues across Compass.com's web and mobile platforms (listings, CRM integrations, mapping tools, client portals, and performance optimization).
  • Process Optimization: Analyzed support trends and collaborated with internal teams to deploy workflow enhancements, significantly reducing average handle time (AHT) and repeat contacts.
  • Quality Assurance & Mentorship: Trained and mentored incoming support specialists and authored troubleshooting guides to elevate floor-wide proficiency.
  • Cross-Functional Bug Escalation: Partnered directly with Compass engineering and product teams to escalate, reproduce, and resolve high-priority defects.

Technical Product Support Specialist

Compass
May 2025 – Jun 2026 PropTech SaaS
On-site (Contract)
Embedded directly within Compass.com's support ecosystem, empowering real estate agents across the United States to maximize proprietary digital tools, CRM systems, and marketing workflows.
  • Agent Enablement: Provided personalized technical guidance on Compass web and mobile tools, property listing pipelines, and client collaboration portals.
  • Root-Cause Analysis: Investigated recurring product friction points and collaborated with product managers to prioritize bug fixes and feature enhancements.
  • Knowledge Management: Created and maintained troubleshooting documentation, FAQs, and self-service materials to reduce escalations and promote user independence.
  • Customer Advocacy: Tracked agent satisfaction metrics, identified user pain points, and drove continuous platform improvements alongside engineering teams.

Dispatch Manager

Freightlinersllc.com
Aug 2023 – Jul 2024 Freight Logistics
Remote / Full-time · United States
Directed end-to-end commercial freight dispatch operations, coordinating long-haul logistics fleets and driver schedules across the contiguous United States.
  • Brokerage Negotiation & Load Booking: Managed full-cycle truck dispatching operations, booking freight loads at premium market rates by negotiating directly with top USA freight brokers (TQL, Integrity, Coyote, Uber Freight, Landstar).
  • Route Planning & Schedule Optimization: Coordinated logistics timetables to guarantee on-time pickup and delivery while actively managing driver layovers, detentions, and route mapping under strict transit deadlines.
  • Compliance & Safety Governance: Enforced strict compliance with Department of Transportation (DOT) hours-of-service regulations and safety standards.
  • Incident & Dispute Resolution: Handled rapid roadside escalation triage, breakdown coordination, and broker claims resolution to protect revenue margins.

Proprietary Equity Trader

The Funded Trader
Apr 2023 – Mar 2024 Capital Markets
Remote (Contract)
Traded proprietary institutional firm capital across global FX and equity markets with strict algorithmic risk parameters and drawdown constraints.
  • Capital Management & Risk Governance: Managed over $10,000+ proprietary trading capital with institutional-grade risk management parameters, strict daily/total drawdown limits, and disciplined position sizing.
  • Systematic Trade Execution: Executed strategic foreign exchange and equity transactions based on technical analysis, market liquidity modeling, order flow, and macroeconomic trends.
  • Quantitative Backtesting: Backtested high-probability discretionary and automated trading systems in MetaTrader environments to validate edge consistency.

Operations & Technical Support Manager

n.exchange
Apr 2022 – Mar 2023 Blockchain & Crypto
London, UK (Remote / Full-time)
Directed end-to-end technical operations and customer support for a London-based 24/7 cryptocurrency exchange platform.
  • Team Leadership: Successfully led and coordinated a cross-functional team of 50+ professionals across technical support, exchange operations, and customer service.
  • Operational Continuity: Oversaw platform uptime, blockchain transaction pipelines, wallet security, and system performance in high-volatility market conditions.
  • Customer Support Excellence: Maintained a 98%+ CSAT score across technical and transactional inquiries, personally handling complex escalated issues.
  • SLA & Process Governance: Designed standard operating procedures (SOPs) and incident escalation pathways, reducing response times and ensuring compliance.

Customer Relationship Officer

MyTutorpod.com
Jun 2021 – Jul 2022 EdTech
United States (Remote / Full-time)
Led client services and support operations ensuring seamless online tutoring delivery for educators and students across North America.
  • Support Team Supervision: Managed a customer support team ensuring seamless online tutoring delivery, session coordination, and account management for students and tutors across North America.
  • Technical & Billing Resolution: Resolved complex technical, platform onboarding, billing, and scheduling inquiries, maintaining high client satisfaction ratings through structured communication.
  • Account Retention & User Engagement: Implemented active follow-up protocols that bolstered recurring student subscriptions and reduced churn.

Customer Relationship Officer

Telebridge Communications
Jun 2021 – Jul 2022 Telecommunications
Remote (Full-time)
Spearheaded customer lifecycle management, high-touch support, and account retention programs across international telecommunications campaigns.
  • Strategic Account Management: Delivered high-touch client support and relationship management across telecommunications accounts, proactively resolving technical and billing friction points.
  • Customer Retention Growth: Achieved a verified 15% increase in customer retention through strategic engagement, rapid issue resolution, and quality service delivery.
  • Escalation Handling & SLA Compliance: Exceeded performance targets in first-call resolution and customer satisfaction benchmarks across all evaluation periods.

E-Commerce Business Owner | Enterprise Software Licensing

Shop247.com.pk
Sep 2017 – Sep 2021 B2B Enterprise Software
Lahore, Pakistan (Remote / Self-employed)
Founded and scaled a specialized B2B digital distribution platform for enterprise software, serving corporate clients and regional wholesale distributors as an authorized reseller.
  • Business Growth & Scalability: Scaled the business from zero to consistent profitability, supplying Microsoft enterprise licenses (Windows, Office suites, Azure infrastructure) to corporate clients.
  • Vendor Procurement & Volume Licensing: Negotiated bulk pricing and volume licensing agreements to maximize margin while maintaining competitive market pricing.
  • Server Infrastructure & Automation: Administered web hosting infrastructure, server security, payment gateways, and automated digital license fulfillment workflows.

Customer Service Representative

Tribe Consulting (Pvt.) Ltd.
Feb 2021 – Jun 2021 Customer Operations
Pakistan (On-site / Full-time)
Delivered multichannel customer support and service resolution for international business campaigns.
  • Customer Communication: Handled multichannel customer communications, meeting strict first-contact resolution benchmarks and client satisfaction targets.
  • Product Guidance & Issue Resolution: Resolved technical customer queries promptly with high quality ratings, boosting customer comprehension of products by 10%.

Business Owner

HostLunar.com
Jan 2010 – Apr 2014 Web Hosting & Cloud Infrastructure
Pakistan (Self-employed)
Founded and operated a web services enterprise providing dedicated server hosting, domain registration, and cloud infrastructure solutions to a diverse client base.
  • Web Hosting & Server Management: Provisioned, configured, and maintained dedicated web servers, administering hosting environments for multiple client websites and domains.
  • Domain & DNS Administration: Managed full lifecycle domain registration, DNS record configuration (A, CNAME, MX, TXT), nameserver routing, and subdomain management.
  • Cloud Server Infrastructure: Administered cloud servers across platforms including AWS, Microsoft Azure, and Oracle Cloud — covering server provisioning, security hardening, uptime monitoring, and performance optimization.
  • Client Relations & Growth: Directed business growth initiatives and maintained high client satisfaction through dedicated account management, technical support, and enduring partnerships.
  • Managed SSL certificates, hosting control panels (cPanel/WHM), and payment/billing workflows for enterprise and SMB clients.
Core Competencies

Skills & Domain Expertise Matrix

An extensive inventory of technical operations capabilities, development stacks, and specialized industry domain proficiencies.

Technical Operations & Support

Governance, escalation, and customer satisfaction
Technical Support Management Escalation Triage SLA / KPI Governance CSAT & NPS Optimization Zendesk Freshdesk CRM Integrations Root-Cause Analysis SOP & KB Authoring Incident Response

Cloud & Server Infrastructure

Cloud platforms, dedicated servers, DNS & hosting
AWS Microsoft Azure Oracle Cloud Dedicated Server Hosting cPanel / WHM Domain & DNS Administration SSL / TLS Configuration Server Hardening & Security Uptime & Performance Monitoring Linux Server Administration

Software & AI Development

Desktop frameworks, web architectures & AI agent tools
Python Desktop GUI Frameworks JavaScript (ES6+) HTML5 / Vanilla CSS3 AI Coding Agent Orchestration Prompt Engineering REST APIs Git & GitHub Multiprocessing

Industry Domains

Deep vertical experience across global sectors
PropTech SaaS (Compass.com) Blockchain & Crypto Exchanges Web Hosting & Cloud Services FinTech & MetaTrader 5 (MT5) B2B Enterprise Software Distribution Freight Logistics & Supply Chain Capital Markets & Prop Trading EdTech Operations

Languages & Global Collaboration

Multilingual communication for worldwide distributed teams
English — Full Professional Proficiency Urdu — Native Proficiency Punjabi — Native Proficiency Asynchronous Team Leadership Executive Stakeholder Reporting
Academic & Honors

Education & Recognized Awards

Formal business education combined with recognized university leadership distinctions.

Bachelor of Commerce (BCom)

The Superior University, Lahore
2014 – 2016 · Lahore, Pakistan

Concentration in Business Operations, Commerce, Financial Systems, and Commercial Law.

🏆 Best Coordinator (CR) of the Year

Issued by Superior University
April 2015 · Academic Honor

Awarded for exemplary student leadership, cross-departmental coordination, and student representation throughout the academic session.

Let's Connect

Ready to Elevate Your Operations or Software?

Whether you need a senior technical operations leader to scale your customer success and product support or a proactive developer for rapid prototyping, my inbox is open.

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